http://www.itworld.com/taxonomy/term/512/all xx http://www.itworld.com/crm/82435/crm-tips-dont-let-leads-die-prematurely Even if you're not a Monty Python fan, "Bring out your dead" from The Holy Grail movie is a sick but funny sequence. That vignette is surprisingly relevant to how you handle leads in your CRM system. http://www.itworld.com/crm/82435/crm-tips-dont-let-leads-die-prematurely#comments CRM Software Opinion Salesforce.com Wed, 28 Oct 2009 11:01:24 -0400 ITworld staff 82435 at http://www.itworld.com http://www.itworld.com/saas/82472/salesforce-adobe-deal-could-boost-forcecom-profile Flash linkage to Force.com helps establish the cloud platform as a separate entity from Salesforce.com's core CRM system http://www.itworld.com/saas/82472/salesforce-adobe-deal-could-boost-forcecom-profile#comments Development Internet SaaS Software News Adobe Adobe Flash cloud computing Force.com Salesforce.com Mon, 26 Oct 2009 21:01:25 -0400 ITworld staff 82472 at http://www.itworld.com http://www.itworld.com/development/82033/speed-building-apps-forcecom It took just over 15 minutes for Shaul Gorsht to create a custom expense application from scratch complete with custom fields, a modified sharing model, adjusted layout and an approval process. http://www.itworld.com/development/82033/speed-building-apps-forcecom#comments Development Internet SaaS Software Feature cloud computing Force.com Salesforce.com Mon, 26 Oct 2009 10:31:27 -0400 ITworld staff 82033 at http://www.itworld.com http://www.itworld.com/software/80905/behind-enemy-lines-salesforcecom-rimini-street Both tech vendors are aiming to change the rules of game for enterprise software. And while they're going about it with two different business models, the companies share some things in common. http://www.itworld.com/software/80905/behind-enemy-lines-salesforcecom-rimini-street#comments CRM SaaS Software Feature cloud computing Rimini Street Salesforce.com Sat, 17 Oct 2009 22:04:34 -0400 ITworld staff 80905 at http://www.itworld.com http://www.itworld.com/crm/81346/hosted-call-center-app-turns-salesforce-service-cloud You can thank Moore's Law and competition for the long-standing pattern of many expensive IT technologies coming down in price over time to the point where SMBs can afford them. Software-as-a-service and cloud computing have accelerated this trend, to the point where even sophisticated hosted call-center systems are now available for a fraction of the price that installed systems cost. http://www.itworld.com/crm/81346/hosted-call-center-app-turns-salesforce-service-cloud#comments CRM SaaS Small business Software Opinion cloud computing Salesforce.com Fri, 16 Oct 2009 22:17:39 -0400 ITworld staff 81346 at http://www.itworld.com http://www.itworld.com/saas/80364/saas-vendors-can-win-over-customers-honesty How do Salesforce.com, Workday, NetSuite and others respond to unplanned outages? With the type of honesty and transparency that is critical to the future of cloud computing. Watch and learn, Big ERP. http://www.itworld.com/saas/80364/saas-vendors-can-win-over-customers-honesty#comments SaaS Feature NetSuite Salesforce.com Workday Sun, 11 Oct 2009 21:26:50 -0400 ITworld staff 80364 at http://www.itworld.com http://www.itworld.com/software/79814/salesforcecom-cisco-partner-smb-call-center-tech Salesforce.com and Cisco Systems on Monday announced an offering for small and medium-size companies that integrates Salesforce.com's on-demand, customer-service software with Cisco's unified communications technology. http://www.itworld.com/software/79814/salesforcecom-cisco-partner-smb-call-center-tech#comments CRM Internet Networking SaaS Small business Software Unified communications News Cisco Salesforce.com Mon, 05 Oct 2009 11:44:29 -0400 ITworld staff 79814 at http://www.itworld.com http://www.itworld.com/crm/78384/too-many-cooks-spoil-crm-system Unlike most enterprise applications, CRM systems have users who want to be administrators. Danger lies ahead! Here's advice on how and why to just say no to admin rights. http://www.itworld.com/crm/78384/too-many-cooks-spoil-crm-system#comments CRM SaaS Software Opinion Microsoft Dynamics Salesforce.com Siebel Mon, 21 Sep 2009 21:49:38 -0400 ITworld staff 78384 at http://www.itworld.com http://www.itworld.com/small-business/77909/your-sales-management-software-should-always-be-saas Every small business sales team starts small, usually with the owner doing sales, often using spreadsheets to track prospect details. Companies like ACT! have made millions providing structure and organization to prospect and customer tracking. But today, I strongly recommend using a hosted sales management program for two reasons: cost and control. http://www.itworld.com/small-business/77909/your-sales-management-software-should-always-be-saas#comments SaaS Small business Software Video ACT! BatchBook Saas sales Salesforce.com Wed, 16 Sep 2009 11:58:49 -0400 James Gaskin 77909 at http://www.itworld.com http://www.itworld.com/hardware/77087/raiders-lost-archive-saas-disaster-recovery The starting point for SaaS applications: everything related to the apps is in the cloud, so data maintenance, redundancy, and recovery is the responsibility of the SaaS vendor. But the reality is more complex. http://www.itworld.com/hardware/77087/raiders-lost-archive-saas-disaster-recovery#comments SaaS Opinion Salesforce.com Wed, 09 Sep 2009 20:56:26 -0400 ITworld staff 77087 at http://www.itworld.com