BPM

Pegasystems said Monday it would buy Chordiant for roughly US$161.5 million, adding CRM (customer relationship management) and analytics capabilities to its BPM (business process management) stable of applications. The deal is expected to close in the second quarter.

Revenue cycle management in hospital settings involves a complex tangle of administrative and clinical functions—before, during, and after treatment.

This Best Practice is part of a collection of advice provided by information technology professionals on how they have solved various challenges, and addressed IT priorities within their organizations.

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As a quick intro for people not familiar with BPM, have a look at the presentation from AIIM that explains some of the highlevel concepts.

Software AG wants to get people talking about business process management with a new social-networking site.

Human processes are business processes that generate a business outcome that is heavily dependent on interactions between people. These are also called “tacit interactions” by economists, which is an attempt to differentiate between routine transactions and interactions that rely heavily on judgment and context. These “tacit interactions” are the most prevalent kind of business processes in which knowledge workers take part.

Recently I posted on how an itterative approach to BPM development and implementation can deliver incremental business value. This approach is very tightly aligned with that of change management in an organisation.

The concept of virtualization needs to be clarified. On the one hand there is hardware virtualization. Hardware virtualization includes servers, desktops, storage, data centers, etcetera – the physical components of the network infrastructure. Virtualizing at the physical level is a tactical maneuver. It is not a competitive differentiator, nor does it provide a long term, sustainable competitive advantage. On the other hand there is process virtualization. Process virtualization is strategic to a company. Improved business processes offer companies a highly sustainable competitive advantage by allowing firms to improve quality and productivity, lowering costs and freeing up resources to focus on innovation and adding value. Business process virtualization (BPV) also unifies the focus of the firm, whether the focus is on creating profit, monitoring and fulfilling consumer needs, growing the business or all of these areas.