http://www.itworld.com/internet-0 xx http://www.itworld.com/internet/81462/zappos-gets-savvy-social-media As a fast-growing online retailer of shoes and other apparel, Zappos.com is a power player when it comes to using social media such as Facebook and Twitter to engage with existing and potential customers. Zappos CEO Tony Hsieh has nearly 1.3 million followers on Twitter, and the company's official Facebook page has almost 21,000 fans. http://www.itworld.com/internet/81462/zappos-gets-savvy-social-media#comments Business Internet Feature Facebook Internet social networking Zappos Mon, 19 Oct 2009 16:38:05 -0400 ITworld staff 81462 at http://www.itworld.com http://www.itworld.com/small-business/70164/internet-devalues-everything-it-touches The column by Tom Foremski entitled The Internet Devalues Everything It Touches takes a fascinating look at many of the issues faced by companies in this connected age. If you're in any type of “white collar” business, the Internet either has caused big changes to your operations or it soon will. http://www.itworld.com/small-business/70164/internet-devalues-everything-it-touches#comments Government Internet Personal tech Small business Tech & society Opinion broadband Internet Skype South Korea Tom Foremski Thu, 02 Jul 2009 18:27:19 -0400 James Gaskin 70164 at http://www.itworld.com http://www.itworld.com/small-business/60437/voip-now-voice-over-internet-plumbing I've never liked the acronym VoIP because it sounds so stupid out loud (vo-eep). But alas, the world yet again ignored my suggestions. Now I will try to recast the acronym to at least mean something much closer to the perception of many in the VoIP business: VoIP is now just phones over different plumbing, and no longer a Big Deal. http://www.itworld.com/small-business/60437/voip-now-voice-over-internet-plumbing#comments Internet Mobile & wireless Small business Unified communications Video Internet PBX phones voip Fri, 09 Jan 2009 13:51:14 -0500 James Gaskin 60437 at http://www.itworld.com http://www.itworld.com/tech-amp-society/57753/intel-joined-goole-fight-against-apple-plans-sns In the Web 2.0 Summit, the world's largest manufacturer demonstrated corporate social networks and more personalized features of the Internet. http://www.itworld.com/tech-amp-society/57753/intel-joined-goole-fight-against-apple-plans-sns#comments Tech & society News Apple Intel Internet iPhone Mobile Devices web Thu, 13 Nov 2008 03:42:18 -0500 laptopbattshop 57753 at http://www.itworld.com http://www.itworld.com/bpm/55416/how-business-can-help-it-deliver-real-value-business Organisations need to change their focus from being functionally driven to being process driven to be really successful in their adoption of BPM. This is not always as hard as it first sounds. Most of the organisational and technical building blocks almost surely already exist within the organisation in some form or other. http://www.itworld.com/bpm/55416/how-business-can-help-it-deliver-real-value-business#comments BPM Opinion app integration BPM Business Value Internet IT Innovation process automation Workflow Sun, 28 Sep 2008 16:03:56 -0400 bpmguru 55416 at http://www.itworld.com