Ovum

Social sources with CRM can be useful sales tool: Ovum

Posted August 3, 2010 - 2:13 pm

Using social search and analytics can help account managers and sales executives find the information they need which they cannot find from other CRM platforms.
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Research: SOA governance duplicates costs for IT companies

Posted June 5, 2009 - 7:31 pm

The treatment of SOA (Service-Oriented Architecture) as a special case confined to elite architects and developers duplicates costs for IT companies, new research data from consulting firm Ovum reveals.
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