unified communication

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  • Wi-Fi calling: T-Mobile’s unused ace in the hole

    Posted February 1, 2011 - 9:49 am

    Living in the Northeast, I can honestly say I've dropped some voice calls in my time. I don't mean the AT&T oversaturation of 3G in cities like Boston, either; I mean a genuine lack of signal presence. Depending on what carrier you have and area you live in, you could be told flat-out by a salesperson that you'd better look elsewhere. It can be a very frustrating experience. I'm happy to say that I think the answer to the dropped call woes is here.

  • Google Voice tests number porting, for a price

    Posted January 20, 2011 - 2:02 pm

    Google Voice users may soon be able to turn their cellphone numbers into their central Google Voice number for $20. The search giant recently started testing a number porting service for Google Voice with a small group of users. The feature requires you to cancel your mobile contract and move your phone number from your carrier to Google. Engadget was the first blog to report the new feature after a heads up from Twitter user QQforU.

  • Ignore telephony security at your peril

    Posted January 5, 2011 - 2:14 pm

    Among the threats that keep IT security managers up at night, attacks against phone systems have often ranked near the bottom. The last time we asked IT leaders about their telephony security plans, just 2% had experienced a security incident, and in almost all of these cases, the attack was internal misuse of phone systems for personal long-distance calls. Few had developed any sort of comprehensive security or risk analysis plan covering their voice systems.

  • Google Wave gets a second life from Apache

    Posted November 24, 2010 - 3:18 pm

    Rumors of the death of Google Wave are perhaps somewhat exaggerated. Google may have pulled the plug on the short-lived Google Wave, but the concept lives on in an open source project being embraced by the Apache Software Foundation.

  • The PBX: Not quite dead

    Posted November 22, 2010 - 5:01 pm

    The role of the PBX is changing in importance, but it's still too early to issue a death certificate, according to Infonetics.

  • Microsoft Lync: A.T. Kearney's new customer care secret

    Posted November 22, 2010 - 2:24 pm

    As Microsoft launched its Lync unified communications product last week, CIO.com's Shane O'Neill investigated how one company is using it to improve customer communications.

  • Does Microsoft’s Lync hype match customer desires?

    Posted November 19, 2010 - 2:24 pm

    Customers eying Microsoft's Lync 2010 unified communications server need to take a step back and evaluate what's really new and whether they need it right now, down the road or not at all, experts say.

  • Facebook: The Message is the medium

    Posted November 18, 2010 - 10:33 pm

    I’ve been resisting writing about Facebook Messages, the new universal text-chat-email-whatever inbox Facebook unveiled this week.

  • HP goes after lower-end videoconferencing market

    Posted November 17, 2010 - 5:32 pm

    HP today announced videoconferencing for desktops, laptops and conference rooms to complement its high-end, studio-based Halo videoconferencing line.

  • Facebook messages: The worst thing that ever happened

    Posted November 16, 2010 - 3:15 pm

    Facebook announced Monday that its new messaging system is blurring the line between e-mail and social networking, but that decision is catastrophic.

  • Mobile Meetings on the Go With the iPad

    Posted November 2, 2010 - 11:39 am

    Computing these days is all about mobility and the rise of the tablet as a primary mobile computing platform. Surfing the Web, and getting e-mail covers much of what mobile business users need in a computing device, but to be a true mobile business tool, the tablet has to be able to keep users connected and collaborating.
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