http://www.itworld.com/taxonomy/term/733/all xx http://www.itworld.com/saas/53453/gartner-crm-market-23-percent-07 Global spending on CRM (customer relationship management) software surged in 2007 to roughly US$8.1 billion, a 23.1 percent jump over 2006's total of about $6.6 billion, according to the research firm Gartner. http://www.itworld.com/saas/53453/gartner-crm-market-23-percent-07#comments CRM SaaS News Amdocs Microsoft Oracle Salesforce.com SAP Mon, 07 Jul 2008 13:54:52 -0400 ITworld staff 53453 at http://www.itworld.com