Benchmarking News

  • Benchmarking Your Outsourcing Provider on the Cheap

    Posted October 14, 2010 - 8:27 pm

    For outsourcing customers, benchmarking is billed as the great equalizer. Whether an IT leader is thinking about outsourcing, insourcing IT work performed by a external provider or renegotiating an existing contract, a third-party benchmark can provide pricing data that purports to put the buyer on a level playing field with the giants of the outsourcing industry. In fact, most outsourcing contracts contain a benchmarking clause that grants customers the right to benchmark their deals under certain conditions.
  • OfficeBench 7: A cool new way to evaluate PC performance

    Posted October 7, 2009 - 4:52 pm

    New tool lets users compare how Microsoft Office runs on their PCs to what other users experience.
  • SAP benchmarking program begins tracking first KPIs

    Posted July 3, 2009 - 2:00 pm

    SAP users have begun measuring the performance of key aspects of their ERP (enterprise resource planning) systems as part of a benchmarking process agreed to with user groups. In April, SAP agreed to delay an increase in the cost of its Enterprise Support service, and to make future increases conditional on meeting certain targets for performance and customer satisfaction.
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