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  • 10 ways to top your IT outsourcing provider's priority list

    Posted July 9, 2012 - 7:19 am

    While you may not want to be your outsourcing provider's favorite client (that probably means you're making them the most money with the least effort), you don't want to be on their black list either. The very important customer roster is where you want to be. "Being at the top of your provider's priority list will inevitably be to your benefit over the long haul," says Steve Martin, partner with outsourcing consultancy Pace Harmon. "And figuring out how to get there without having to buy your way into this elite club is worthwhile."
  • Texas state CIO bets big on controversial outsourcing deal

    Posted July 2, 2012 - 9:47 pm

    After a multimillion-dollar outsourcing deal with IBM went bust, the state of Texas appointed a new CIO who hopes to turn things around by placing one outsourcer in charge of several others to manage data centers and other public-sector IT
  • Putting a dollar value on IT outsourcing contract terms

    Posted June 11, 2012 - 12:20 pm

    Today's savvy IT leaders go into outsourcing decisions thinking about the business value of a potential deal--from scope to service levels to price. But they're overlooking the value of the contract terms that can make or break an outsourcing engagement, says Brad Peterson, partner in the outsourcing practice of law firm Mayer Brown. By estimating the dollar value of the most important commitments, options and incentives clauses in the agreement, customers could make much smarter decisions about how to set up the relationship, but few do.
  • Does virtual outsourcing mean the end of 'labor lift and shift'?

    Posted June 4, 2012 - 2:34 pm

    As the IT outsourcing market continues to evolve, IT customers are starting to realize that it is about engaging the IT service provider with the best overall value proposition, as opposed to the provider the lowest price and the most people.
  • Top 7 dilemmas facing today's developers

    Posted May 26, 2012 - 7:25 am

    Your boss wants it yesterday, but it better be good when judged by the standards of tomorrow. Your customers want every feature they can imagine, but don't you dare confuse them by giving them all the buttons they want. Your fellow programmers want your code documented, but they just respond "tl;dr" to anything you write.
  • Massive layoffs at HP make for IT outsourcing identity crisis

    Posted May 24, 2012 - 4:38 pm

    It's been more than three years since HP acquired IT services provider EDS, and the long-term direction of its bigger--if not better--outsourcing business is no more clear than it was on the day the deal closed.
  • Utility hires outsourcer -- but keeps IT staff

    Posted May 17, 2012 - 10:23 pm

    Consumers Energy, a large utility in Michigan, has hired an offshore outsourcing firm to take over some of its IT operations. But instead of cutting its internal IT employees, it is retraining them for new types of work.
  • Infosys' legal problems prompt analysts' concerns

    Posted May 9, 2012 - 9:27 pm

    The company that is a target in a federal probe on its use of visas, Infosys, says it is assuring customers that the government investigation, despite its unknown outcome, will not impact its business.
  • IEEE says L-1 visa not intended for outsourcers

    Posted April 3, 2012 - 9:37 pm

    This week, the U.S. began accepting H-1B applications for the next fiscal year. But the real battle, for now, is over the L-1 visa and this fight just got bigger
  • North American companies give cloud the most business

    Posted March 31, 2012 - 1:45 pm

    Where in the world are data center services booming?
  • IT jobs will grow 22% through 2020, says U.S.

    Posted March 29, 2012 - 9:20 pm

    U.S. officials Thursday said that offshoring will hurt the growth of programming jobs in in this decade, though expansion of health care IT and mobile networks will increase demand for software developers, technical support and system analysts.
  • Helpdesk outsourcing quagmire at heart of whistleblower lawsuit

    Posted March 23, 2012 - 7:22 am

    The city of San Diego gets computer helpdesk support via a contract for outsourced services with Gardena, Calif.-based En Pointe Technologies, but a former employee claims En Pointe secretly contracted outsourcing work offshore to India and Pakistan, putting the city's public safety at risk.
  • Offshoring shrinks number of IT jobs, study says

    Posted March 21, 2012 - 7:23 am

    The number of IT jobs at large corporations is declining significantly, but within 10 years this exodus may end as companies run out of jobs suitable for moving to low-cost countries, a new study says.
  • Rolls-Royce revs up retuned vendor strategy

    Posted March 21, 2012 - 4:18 am

    Rolls-Royce has replaced HP as its single outsourcer, appointing Capgemini to lead a new multi-vendor strategy.
  • Daimler signs HP infrastructure services deal

    Posted March 11, 2012 - 8:47 am

    Daimler has signed a major infrastructure services deal with HP that will support key systems at the luxury car maker.
  • Anti-offshoring bill scores 77 U.S. House co-sponsors

    Posted March 8, 2012 - 8:55 am

    A bill designed to discourage U.S. companies from setting up offshore call centers is gaining bipartisan support in the U.S. House.
  • IT outsourcing buyers still don't care about sustainability

    Posted March 4, 2012 - 7:22 am

    There's been no shortage of announcements by global IT service providers about their sustainability projects in recent years --from run-of-the-mill energy consumption reduction goals and LEED (Leadership in Energy and Environmental Design) certified buildings to more fascinating waste conversion to manure efforts and personal carbon calculators for employees.
  • How to save the IT industry in 4 (not so easy) steps

    Posted February 18, 2012 - 8:45 am

    Offshore outsourcing is again a hot topic this election year, but the solutions U.S. politicians are proposing will do little to prop up the American IT services industry. If government leaders really want to save U.S. IT jobs, here's what they should do.
  • IT outsourcing deal size data shows decade-long decline

    Posted January 30, 2012 - 4:14 pm

    An analysis of last year's outsourcing activity reveals the continuation of a decade-long decline in deal size. While the numbers of mega-deals and mid-range contracts awarded each year has remained relatively stable since 2002, those valued at $100 million or less have more than tripled, according quarterly data from outsourcing consultancy Information Services Group (formerly TPI).
  • The Patriot Act and your data: Should you ask cloud providers about protection?

    Posted January 23, 2012 - 3:09 pm

    Does the USA Patriot Act give the U.S. government too much access to data stored on the cloud servers of American providers regardless of where those servers are located? That's the concern among European IT leaders.
  • China's cheaper cities prime for IT outsourcers

    Posted December 7, 2011 - 4:16 pm

    CIOs looking for lower costs, specific language skills or local support should consider these five up-and-coming outsourcing cities in China.
  • IT outsourcing to China increases despite drawbacks

    Posted December 7, 2011 - 8:11 am

    When it comes to information technology and business process outsourcing, China has been on a tear. Global services exports from China nearly tripled, from $1.2 billion in 2007 to $3.5 billion in 2010, with IT services accounting for 65 percent of the total, according to a report released this month by outsourcing consultancy and analyst firm Everest Group.
  • Does outsourcing programming to India really save money?

    Posted December 5, 2011 - 12:01 pm

    A blog post by John Larson details a startup who shipped their initial programming to India, paying $14 per hour. Can you get quality programming at bargain rates?
  • Is there a lack of innovation from outsourcers?

    Posted November 21, 2011 - 5:23 pm

    Two out of five offshore outsourcing customers say lack of innovation from providers is their biggest challenge. But customers need to invest much more to make that happen.
  • IT outsourcing providers could profit from double dip recession

    Posted November 9, 2011 - 11:42 am

    IT and business process outsourcing activity declined in the third quarter of 2011, but if the economy weakens, analysts expect more outsourcing--particularly offshore--in the coming months.
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