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  • Offshore Outsourcer Patni Braces for H-1B Restrictions

    Posted June 22, 2010 - 11:14 am

    Offshore outsourcer Patni say the high U.S. unemployment rate has enabled it to increase its American presence at a low cost, but looming immigration and H-1B visa reform could put a crimp in the company's U.S. expansion plans.
  • The world's most unusual outsourcing destination

    Posted June 11, 2010 - 10:00 am

    Think of North Korea, and repression, starvation and military provocation are probably the first things that come to mind. But beyond the geopolitical posturing, North Korea has also been quietly building up its IT industry.
  • Problem with Schumer's Plan to Tax Offshore Call Center Use

    Posted June 3, 2010 - 9:44 pm

    Senator Charles Schumer (D-NY) said this week that he will introduce an anti-offshoring bill that would impose an excise tax on companies that transfer domestic customer service inquiries to foreign call centers.
  • Congress gets bills that attack offshoring

    Posted June 2, 2010 - 9:53 pm

    U.S. Sen. Charles Schumer said he plans to propose legislation aimed at discouraging the use of offshore call centers, following a House vote to approve legislation that would close tax loopholes that are said to encourage offshoring.
  • Displaced IT workers apply for federal help

    Posted May 30, 2010 - 9:53 pm

    A state that was a leader in the legislative battle over outsourcing, Connecticut, is now reporting the impact of the offshore shift, although indirectly.
  • Prison Labor: Outsourcing's "Best Kept Secret"

    Posted May 27, 2010 - 2:53 pm

    When word spread earlier this month that an Indian IT services company planned to set up a 200-person business process outsourcing unit in an Andhra Pradesh jail , it wasn't long before the snark began flying. Are captive centers on the rebound? Imagine the low attrition rates! Inmates working for banks—what could possibly go wrong?
  • To Achieve Innovation from IT Outsourcing, Shake Things Up

    Posted May 13, 2010 - 8:35 pm

    IT departments say they want innovation from their outsourcing vendors, and the vendors say they want to provide it. So why is innovation in outsourcing so rare?
  • IT Outsourcing: 3 Reasons Your Vendor Won't Innovate

    Posted May 5, 2010 - 9:38 pm

    Internal IT organizations choose to outsource for any number of reasons: to cut costs, improve service, increase efficiency. Increasingly, they're seeking innovation from their IT outsourcing partners, even though many don't have a clear picture of what innovation means in the context of outsourcing. Consequently, those IT departments are not getting much innovation from their service providers.
  • Renegotiations Dominate IT Services Activity

    Posted April 29, 2010 - 8:19 pm

    Renegotiated and restructured deals--not new contracts--dominated the IT services industry in the first quarter of 2010. The remainder of the year will bring more of the same, says outsourcing consultancy TPI.
  • How IT Outsourcing Customers Can Test Cloud Computing

    Posted April 15, 2010 - 11:22 am

    Traditional IT outsourcing customers have hesitated to jump into cloud computing because of the security and control risks. But the risk of not trying out cloud computing may be even greater. Here are five low-risk ways IT outsourcing customers can test out the cloud.
  • Microsoft signs outsourcing pact with Indian giant Infosys

    Posted April 13, 2010 - 9:45 pm

    Microsoft has signed a deal to turn over management of its IT help desk and and other support groups to Indian outsourcer Infosys.
  • Outsourcing Prices Still Headed Down in 2010

    Posted March 4, 2010 - 9:45 pm

    Two major trends led to lower prices for outsourced IT services last year--the global economic downturn and the uptick in remote infrastructure management (RIM) adoption.
  • IT Outsourcing Consultants: Same Great Advice, New Low Price

    Posted February 25, 2010 - 10:29 pm

    The economic downturn has taken its toll on the IT services industry, and consequently, on the consultancies that swelled to support corporate outsourcing efforts in better days. Over the last two years, everyone--from the IT outsourcing arms of the biggest general business advisories (the KPMGs and Accentures, for instance) to the consulting divisions of IT service providers (the IBMs and HPs) to the leading outsourcing-specific consultancies (the TPIs and Alsbridges)--has been hit with layoffs, consolidation and upheaval.
  • Company Saves Millions By Ending IT Outsourcing Deal

    Posted February 22, 2010 - 2:47 pm

    In the realm of IT outsourcing, disengaging from a multi-year, multi-million dollar agreement can be so difficult and costly for customers that it makes a Trump divorce seem like a tea party. But that's exactly what Kellwood did last year, despite the upheaval the company anticipated from ending its 13-year IT outsourcing arrangement with EDS.
  • Startup opens offshoring alternative in distressed Michigan

    Posted February 9, 2010 - 10:38 pm

    Systems in Motion is taking advantage of an educated, available workforce and state incentives in opening an IT services operation in Ann Arbor, Mich., that it hopes will employ 1,100 people in five years.
  • How to royally foul-up an IT outsourcing project

    Posted October 16, 2009 - 9:45 am

    Outsourcing Virginia's IT operations to Northrop Grumman was supposed to put the state's network beyond politics, overhaul and standardize it and improve operations, but the effort has failed in almost every respect.
  • With ACS, Xerox will gain a firm growing quickly offshore

    Posted September 28, 2009 - 8:27 pm

    Xerox will gain a company whose offshore workforce has grown rapidly over the past year when its acquisition of Affiliated Computer Services closes early next year.
  • Xerox will buy business process outsourcer ACS for $6.4B

    Posted September 28, 2009 - 10:46 am

    Xerox has agreed to buy business process outsourcer Affiliated Computer Services (ACS) for US$6.4 billion, in a move it hopes will allow it to expand beyond the field of document management, it said Monday.
  • Study shows demand for IT services increasing, but budgets flat

    Posted July 11, 2009 - 5:17 pm

    Businesses are facing a fundamental dilemma. IT budgets and staffing levels will stay flat over the next couple years, according to a study by The Hackett Group, but at the same time, demand for IT services will increase by 17 percent.
  • Satyam buyer does not get enough shares in public offer

    Posted July 3, 2009 - 9:17 am

    Tech Mahindra may have to ask Satyam for a preferential issue of equity
  • Layoffs are increasing demand for tech freelancers

    Posted June 22, 2009 - 9:33 am

    Demand for contract tech workers is increasing, but the trend isn't a signal of an economic recovery. It may be more an act of desperation by companies struggling to keep up with work in the face of staff cutbacks.
  • Economy could break outsourcers, analysts say

    Posted June 16, 2009 - 9:12 pm

    Demand for IT services continues to grow in the depressed economy, but outsourcers still face financial challenges as the economy forces them to evolve their services and customers continue to seek reduced pricing and smaller deals.
  • Feds dole out $50 million for U.S. jobs lost to outsourcing

    Posted June 12, 2009 - 9:15 am

    The U.S. Department of Labor Thursday announced it had released more than $450 million in assistance to be used by states for career training, employment and case management services to workers who lose their jobs due to outsourcing and foreign trade.
  • Budget Woes Could Boost Government Offshoring

    Posted June 1, 2009 - 1:45 pm

    In 2005, the New Jersey legislature tried to put the brakes on IT offshoring by passing a law requiring that all state work be performed in the U.S. It was one of the most restrictive measures ever passed by a state. But try as it might, New Jersey couldn't escape the impact of globalization.
  • US gov't: 'Top obligation' is to US workers

    Posted May 7, 2009 - 10:32 am

    DHS Secretary Janet Napolitano told a congressional committee that ensuring American workers have jobs is a "top obligation," and that her agency was stepping up its enforcement of the H-1B program.

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