technical support

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  • Windows is't a traffic cop for your PC; it's a mob with communication problems

    Posted September 30, 2011 - 10:56 am

    Windows got so complicated over the years the only way to build it was in modules that could run separately but communicate well. Now the middleware that lets the modules talk is in so many pieces it often breaks the whole thing with incompatible updates and temper tantrums.

  • Outsourcing Technical Support Call Centers: A Strategy for Growing Businesses

    Posted December 30, 2008 - 6:12 pm

    As companies grow, dealing with that growth can be quite an ordeal to manage. An increasing volume of orders can be a strain on staff. For technology companies, this problem is twofold: not only do they need more staff time to continue to enhance their products, but they also need more staff to provide technical support to customers.

  • Visiting Adtran Support

    Posted November 20, 2008 - 11:35 am

    I spent the last two days in Huntsville Alabama on a press tour of Adtran. Huntsville is nice, and the Adtran people are even nicer. The press tour was a good idea, because they're a good company with too low a profile.
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