8 ways to fight spam filter frustration

Spam. It fills our in-boxes, wastes our time and spreads malware -- and it's only getting worse. According to Ferris Research, which studies messaging and content control, 40 trillion spam messages are expected to be sent in 2008, costing businesses more than $140 billion worldwide -- a significant increase from the 18 trillion spam messages sent in 2006 and the 30 trillion in 2007.

In theory, e-mail filtering software and appliances allow "good" or "true" e-mail messages to pass through while prohibiting spam. But the filters can err in either of two ways: They can mistakenly allow spam to pass through, believing it to be true e-mail (known as a "false negative" situation), or they can mistakenly block true e-mail, believing it to be spam (a "false positive").

Typically, after identifying a message as spam, the filtering software either blocks it outright or places it in a quarantine folder, allowing the recipient to review it later. Although the latter method provides a chance to retrieve false positives, it requires time and effort from the user -- and some users never bother to check their quarantine folders at all.

Users and organizations that receive spam incur a cost in deleting it -- about $.04 per message, according to Ferris Research. But Ferris analyst Richi Jennings points out that the cost to locate missing true e-mail is far greater than that of deleting spam -- about $3.50 per message. (Ferris developed these figures using published data on such factors as labor size and hourly labor costs, then applied its own estimates, such as the percentage of workforces having e-mail access and volumes of spam messages. A downloadable spreadsheet [registration required] illustrates Ferris' model.)

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