With that kind of thinking, customers need not worry about whether Lync is groundbreaking, but whether it provides now what they need and has features to cover what they'll need down the road. "The issue is it doesn't need to be cutting edge if customers aren't there yet," Turek says.
Schoeller agrees. "This is collaboration, not some application you have to use," he says. So from Microsoft's point of view, it may make sense to respond to customer wishes rather than blaze too far ahead of their demands. "What if they build them and users don't come?" he asks.
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