The PBX: Not quite dead

By , Network World |  Unified Communications, PBX, unified communication

Making a distinction between pure PBXs that are voice-only and their eventual replacement by UC servers that support voice, video, instant messaging, e-mail, conferencing and collaboration is difficult. For example, Cisco's Unified Communications Manager counts as a PBX. So will Avaya's Aura communications server that was introduced this year once Avaya starts reporting revenues from it, he says.

It's difficult to sort out PBXs from UC, says Machowinski, because many vendor sell products that cross into both areas. But to avoid double-counting revenues gleaned from products, Infonetics sorts products into buckets for PBXs, communicators and UC applications.

Microsoft's Lync server -- which the company says can replace PBXs -- is counted as a UC platform by Infonetics. Part of the reason is that the platform evolved from desktop applications, but also because in practice most Micorsoft deployments in most cases are adjuncts to PBXs, Machowinski says.

In the pure PBX market, Cisco is in the lead with Shoretel and Siemens lagging behind. Cisco jumped into PBX sales with its IP PBX and has come to dominate relatively quickly, Machowinski notes. "The incumbents say if that could happen in 10 years with Cisco, what will happen with Microsoft in the next 10 years?"

Read more about lans and routers in Network World's LANs & Routers section.

Originally published on Network World |  Click here to read the original story.
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