Avaya lays out roadmap for unified software management

By Brandon Butler, Network World |  Unified Communications, Avaya

To prepare for the transition, Avaya has gone through a variety of changes in the recent months. For example, there have been a series of personnel moves at high-level positions, such as Mohammed Ali, SVP and president of client services, and Alan Baratz, technology evangelist, recently leaving. A handful of new senior executives, many of whom are from Cisco, have come on board, including corporate strategy and development executive Pierre-Paul Allard, Networking head Marc Randall (both of whom have worked at Cisco) and Mike Runda, now SVP of service delivery. The company is in the midst of determining its financial strategy as well, including when it will move forward with plans for an initial public offering.

Unified management software is an area where users will increasingly look to invest, predicts Rod Sagarsee, president of the International Avaya Users Group, which sponsored Monday's conference. While most enterprises are still in the early stages of adopting such management software, he believes it will catch on as next-generation communications tools, such as data center collaboration, videoconferencing and cloud computing, continue to gain traction. "In the future it will be a matter of having full collaboration across the enterprise," he says.

The company has various products in these areas and Kennedy promised additional rollouts in the coming months. On the collaboration side, for example, Avaya executives demonstrated a videoconferencing tool based on the company's Aurora platform. Its Flare user interface recently extended integration on to iPad tablet and the company has its LiveEngage, another conferencing tool. On the contact center suite of products, Avaya has the Aura Experience Portal and Orchestration designer, which each aid call center operations. The company's Identity Engines 8.0 was recently released as a mobile device management tool to tap into the bring-your-own-device (BYOD) craze in the market. Meanwhile, the company is not giving up on the hardware side, with the recent release of its VSP 7000 10.1 top of rack horizontal switching device and its ERS 3500 switch. On the video conferencing side, Avaya hopes to close soon on its $230 million purchase of Radvision, which specializes in video collaboration.


Originally published on Network World |  Click here to read the original story.
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