vendor management

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  • Learning from Healthcare.gov: 4 lessons in IT vendor selection

    Posted December 2, 2013 - 3:24 pm

    The vendor chosen in a no-bid process to build Healthcare.gov was fired from a similar project after missing deadlines and suffering security lapses for three years. Such obvious mistakes are unfortunately all too common in the private and public sector. Here are four simple ways to make sure you choose the right vendor for your IT project.
  • Congratulations on your new supplier. Got a good prenup?

    Posted October 7, 2013 - 2:40 pm

    Like courtship, supplier relationships start out in optimism, but they're rarely 'till death do you part' arrangements.
  • CIOs give vendors low marks on partnership

    Posted November 15, 2012 - 2:59 pm

    A new index from the CIO Executive Council rates IT suppliers on 20 characteristics of truly strategic partners
  • How to transform strategic supplier relationships

    Posted February 15, 2012 - 12:45 pm

    Forrester's conversations with clients and surveys with sourcing and vendor management professionals reveal widespread dissatisfaction with your most important vendors -- the ones you call "strategic" and/or "partner." They are the vendors receiving the largest shares of the client's budget and should therefore be giving them the best possible commercial treatment and delivery service level. However, it's safe to say that we see plenty of instances in which large providers are guilty of refusing to give money back when they've failed to deliver, or taking advantage of contract vagueness or loopholes.
  • CIOs forge vendor collectives to extract business benefits

    Posted November 30, 2011 - 2:51 pm

    Shell and other big businesses use their clout to get normally hyper-competitive vendors to work together on IT projects and reveal their R&D plans
  • How Shell gets 11 vendors to play nicely together

    Posted November 30, 2011 - 1:45 pm

    How Shell gets 11 vendors to play nicely together
  • How to divorce your tech vendor

    Posted January 24, 2011 - 12:51 pm

    Follow these 7 tips to protect your IT assets -- and essential company data -- from a service provider breakup gone bad.
  • Users list what's wrong with software vendors

    Posted October 20, 2010 - 9:46 am

    Users are bringing a new tool to their ongoing effort to get to get vendors to improve delivery of software maintenance, a "code of conduct for IT maintenance."
  • How to get tough with your tech vendors

    Posted September 28, 2010 - 3:34 pm

    Consultants offer their top tips for driving a hard, smart IT bargain in a tough economy
  • How to get tough with your tech vendors

    Posted September 8, 2010 - 11:35 am

    InfoWorld's guide to driving a hard, smart IT bargain in a tough economy.
  • Vendor selection: Just ask "What happens when it fails?"

    Posted July 15, 2010 - 8:22 am

    You may have 5 vendors with 5 server specs that meet your technical requirements. The one that gets the contract must be the one that will be a legitimate ally in the trenches. The time to find out if you made the right choice isn't when there's a smoking hole in your server room.
  • How to Protect Your Company from Vendors Who Don't Deliver

    Posted June 16, 2010 - 10:52 am

    Heed the warnings from recent legal cases and business scandals. Before you sign that deal with an IT vendor, make sure you know what you'll do if your supplier doesn't keep its promises.
  • Six Tips for Sourcing Pros: Evaluating the New, New Thing

    Posted April 16, 2010 - 2:23 pm

    Information workers can now provision their own software tools, information sources, and social networks via the Web to support their jobs. But don't let this new reality fool you, the task of identifying and sourcing new technologies is more important than ever.
  • How to Sever Bad Vendor Relationships

    Posted September 27, 2009 - 8:50 pm

    When things aren't working with a vendor, how do you effectively terminate the relationship?
  • How to Select a Vendor Management System

    Posted June 22, 2009 - 10:54 am

    Companies looking for a new vendor management system (VMS) have a wide variety of software solutions to choose from that, on the surface, appear to have very similar functionality. But, with so much commonality across the leading vendors, sourcing and vendor management professionals are better served focusing more time on the differentiating features like native business intelligence (BI) and advanced workflow tools in order to make the best purchasing decision.
  • Introduction to Vendor Management

    Posted April 17, 2009 - 6:55 am

    Do it in-house or pay for an outside pro? That's the question at the core of any vendor management discussion. In thinking about the answer, it's important to consider plunging prices for hardware and the software revolutions of plug-and-play modularity, Web-based services and open source -- all of which serve to drive down do-it-yourself costs. Yet in the final analysis, it often makes more sense than ever to assign IT-related tasks to external contractors.
  • If the SaaS Shoe Fits, Don't Buy It

    Posted February 16, 2009 - 3:19 pm

    SaaS users need to pay attention to the scope of applications available from the vendors they are considering engaging. If the SaaS vendor provides precisely the applications your firm is seeking to move into the cloud environment, do not sign on with that vendor.
  • Vendor information in RFP is found to be fake / fudged

    Posted February 10, 2009 - 2:53 am

    A bitter experience for our team visiting a vendor with foreign clients
  • Tips to Create a Recession-Proof ERP Vendor Strategy

    Posted January 20, 2009 - 12:17 pm

    Your near-term goal for a down economy strategy is clear, says Forrester VP and principal analyst Ray Wang: "Find ways to optimize existing investments in packaged apps in order to free up money to fund not only budget cuts but also potential revenue sources for innovation."
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