The lesson here is pretty clear - keep your eyes on the service. Work with business stakeholders to define and standardize service options and SLAs and use these agreements to drive automated service provisioning templates and resource optimization policies. When business stakeholders look at public cloud services that don't see the plumbing, they see the service definitions and SLAs. To get the most out of your cloud strategy, think like a service provider.
Originally published on IDC IT Agenda Community | Click here to read the original story.
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