November 07, 2011, 5:35 PM — A handful of clinicians at Seattle Children's Hospital gave iPads a test run, using them to tap into the corporate network and run critical apps in a virtual desktop environment. The results weren't good: iPads came back with a poor bill of health.
"Every one of the clinicians returned the iPad, saying that it wasn't going to work for day-to-day clinical work," says CTO Wes Wright. "The EMR (electronic medical record) apps are unwieldy on the iPad."
Even though hospitals have emerged as early iPad adopters-tech-averse doctors supposedly love them-many hurdles remain for the iPad in healthcare. Chief among them is the legacy app world that clinicians depend on to get their jobs done. Apple's new iCloud storage service is also cause for "trepidation," Wright says.
Apple claims over 80% of the top hospitals in the U.S. are either testing or deploying iPads. Doctors and nurses swear by the iPad app Epocrates. Boston Scientific just came out with CardioTeach, an iPad app that helps doctors educate patients about their heart ailments. At Texas hospitals, iPads and iPhones sever the desktop computing cord, allowing doctors and nurses to spend more time with patients.
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Seattle Children's Hospital seemed like a perfect fit for the iPad. After all, Wright's team was in the middle of a massive virtual desktop infrastructure, or VDI, rollout that would allow personal computers to run apps and access patient information and other corporate assets with only an Internet connection and a Web browser.
On the iPad, a clinician could open up Safari, log into Seattle Children's VDI Web site using two-factor authentication, and fire up the popular Cerner EMR app hosted on Wright's servers-but that's when the trouble starts. EMR apps are just not built for touch-based devices with tiny screens.
One app was designed to be used with a 21-inch monitor. "The clinical app takes up a lot of screen real estate so you can get the big picture view of the patient," Wright says. "The app is very point-and-click, mouse-and-keyboard driven."
Many CIOs have complained about the user experience of a Citrix virtual desktop on an iPad. Simply put, desktop apps are made for desktops. Meanwhile, iPad users have to pinch and zoom field screens, input data with finger taps and the virtual keyboard, and then repeat this maddening process over and over. The end result: Employees use Citrix on the iPad as a last resort, these CIOs say.