"We we're coming up on a PC refresh cycle," notes Chris Martin, director of IT at CredAbility, adding that many machines were reaching four or five years of age. "We needed to make a significant capital spend to refresh the desktop environment. That was basically how we came to...that decision."
CredAbility consulted with technology product and services provider CDW, weighed a number of desktop virtualization options and eventually selected VMware View virtualization software and thin clients. CDW then played an advisory role on CredAbility's virtual desktop rollout. Martin says it tries to deploy technology on its own as much as possible, noting that the company will ultimately be left to manage the solution.
Brad Zimmer, account manager at CDW, says the company provided CredAbility a range of consulting services, from a high-level overview of VMware View to a discussion of best practices for desktop virtualization. The company also arranged meetings between Martin and CDW's virtualization technology vendor partners.
Speed and Product Knowledge Key for Resellers
A partner's product knowledge was also a factor in the VDI effort for Mid Coast Hospital. The Brunswick, Maine-based healthcare provider selected GreenPages Technology Solutions for the project after evaluating a handful of vendors. Speed was a key consideration-a new urgent care center would be the first deployment site, and the goal was to have the virtual desktop technology operational within 90 days.
Michael Poulin, manager of network services at Mid Coast, says the facility's IT staff has done many projects on its own. Since it lacked a wealth of virtualization experience and needed to rapidly field a solution, though, Mid Coast decided to use an outside vendor for the virtual desktop initiative. The hospital brought in GreenPages to design and install its VDI solution, and, Poulin says, the partner helped Mid Coast "get&up to speed quickly."
As for technical knowledge, Mid Coast was able to leverage GreenPage's background in cloud and virtualization consulting and integration. "We don't know all of the products and all of the moving parts that are needed to bring up the virtual environment," Poulin notes.