• NetScout to buy Psytechnics to better probe networks

    Posted March 29, 2011 - 7:57 pm

    NetScout Systems plans to buy Psytechnics, a small developer of service management software for unified communications, for an undisclosed sum.
  • Is VOIP Secure?

    Posted March 14, 2011 - 10:58 am

    Can people eavesdrop on Voice Over Internet Protocol (VOIP) phone calls? Yes, they can. But that's true with cell phones and old-fashioned landlines, as well.
  • Implementing Microsoft Lync: Lessons learned killing PBX

    Posted March 9, 2011 - 12:05 pm

    When Marquette University started construction on three campus buildings a year and a half ago, the IT department saw it as a good time to deploy VoIP (Voice over IP) from the ground up.
  • 3 simple reasons VoIP abuse will grow

    Posted March 9, 2011 - 12:02 pm

    Cisco predicts more hackers will set their sights on Voice over IP. Here are three reasons why the technology is ripe for abuse.
  • Wi-Fi calling: T-Mobile’s unused ace in the hole

    Posted February 1, 2011 - 10:49 am

    Living in the Northeast, I can honestly say I've dropped some voice calls in my time. I don't mean the AT&T oversaturation of 3G in cities like Boston, either; I mean a genuine lack of signal presence. Depending on what carrier you have and area you live in, you could be told flat-out by a salesperson that you'd better look elsewhere. It can be a very frustrating experience. I'm happy to say that I think the answer to the dropped call woes is here.
  • Workers reject videoconferencing for some very simple reasons

    Posted January 31, 2011 - 2:36 pm

    A recent study showed that a majority of workers don't want desktop video conferencing to become part of their daily lives despite the hype from vendors and executives. Some very basic realities about most workplaces, human behavior, and real productivity may be the reasons.
  • Google Voice tests number porting, for a price

    Posted January 20, 2011 - 3:02 pm

    Google Voice users may soon be able to turn their cellphone numbers into their central Google Voice number for $20. The search giant recently started testing a number porting service for Google Voice with a small group of users. The feature requires you to cancel your mobile contract and move your phone number from your carrier to Google. Engadget was the first blog to report the new feature after a heads up from Twitter user QQforU.
  • Google makes Gmail calling free for all of 2011

    Posted December 21, 2010 - 6:37 pm

    Last August, Google introduced the ability to make and receive phone calls from within Gmail. At that time, the company made all calls to the United States and Canada free for the rest of 2010. On Monday, Google announced that it’s extending the free calling offer throughout all of 2011.
  • Microsoft's Lync fills gaps in VoIP

    Posted November 17, 2010 - 3:00 pm

    Despite the name change and hype around its dramatic release candidate and RTM version, the net significance of Microsoft's Lync 2010 release is that it brings the company's unified communications and collaboration (UC&C) platform up to par in some areas with competitors – though it doesn't slingshot past them, experts say.
  • Citrix, Cisco update virtual desktop "experience"

    Posted November 15, 2010 - 7:42 pm

    Cisco and Citrix have added a couple of new thin clients and updated the packaging of their all-in-one server/network/storage/virtual desktop package. It's still not simple, the name is weak, and the cost-saving estimations are misleading.
  • Avaya end-to-end virtualization solution, isn't

    Posted November 11, 2010 - 1:39 pm

    Vendor hyperbole is always over the top, but sometimes it's hard to even figure out what it says it can do, let alone what it really can.
  • Skype and Facebook: UC on a Shoestring

    Posted October 18, 2010 - 12:06 pm

    While neither Skype, nor Facebook are typically considered business platforms, the combination of the two offer many of the benefits and features of unified communications on a budget that small and medium businesses can appreciate: free.
  • Survey: Costs of Office Communications Server too great for some organizations

    Posted October 14, 2010 - 9:19 pm

    Microsoft's Office Communications Server (OCS) is perceived as too expensive to deploy and too complicated to manage, and many businesses lack the in-house expertise to handle it, according to a survey.
  • The ABCs of VoIP

    Posted September 30, 2010 - 9:37 am

    Given the importance of telephone systems, refreshing the technology can be daunting. However, for small and midsized businesses who consider upgrading from a PBX to VoIP, the benefits are clear and, with proper planning, the implementation is not very frightening. Consider these three steps:
  • Man gets 10 years for VoIP hacking

    Posted September 24, 2010 - 4:03 pm

    A Venezuelan man was sentenced to 10 years in prison Friday for stealing and then reselling more than 10 million minutes of Internet phone service.
  • Review

    Cut the Cord: Low-Cost Landline Alternatives

    Posted September 22, 2010 - 1:42 pm

    Though it is as much a fixture in American households as the television and the microwave oven, the home telephone has become superfluous. Blame (or thank) cell phones, which are now so widespread that an estimated 1 in 5 homeowners have abandoned their landlines in favor of them.
  • Unified communications integrated in the cloud

    Posted September 20, 2010 - 2:10 pm

    Unified communications (UC) as we know it today is flawed. The initial investment is simply too high for the return, partly due to the cost of each component and the fact you need gateway servers and software to tie the disparate systems together. Even then there’s no guarantee the products will play nicely with one another, meaning you have to add an additional line item to the budget for troubleshooting.
  • How to hack IP voice and video in real-time

    Posted September 20, 2010 - 1:00 pm

    Corporate video conferences can still be easily hacked by insiders using a freeware tool that allows attackers to monitor calls in real-time and record them in files suitable for posting on YouTube.
  • VoIP and compliance regulations make strange and difficult bedfellows

    Posted September 13, 2010 - 9:19 am

    As attacks against VoIP persist businesses not only have to defend themselves, they have to do it under the gun of regulators who want proof that security was addressed in accordance with their ever-changing rules.
  • Google Voice Offers a Lot, But Not Yet For Google Apps

    Posted September 9, 2010 - 9:32 am

    Google Voice has been offering plenty of new services lately, including adding a new missed call feature that will send out missed call notifications to your inbox or e-mail account.
  • Where is the point of demarcation with cloud services?

    Posted September 8, 2010 - 11:13 am

    The point of demarcation is important to service providers as it limits their exposure and risk, thus limiting their scope of responsibility and costs, but the growing popularity of cloud computing and hosted communications services promises to dramatically change the picture -- perhaps most dramatically in the wiring closet.
  • Burning Man's open source cell phone system could help save the world

    Posted August 30, 2010 - 8:39 pm

    Today I bring you a story that has it all: a solar-powered, low-cost, open source cellular network that's revolutionizing coverage in underprivileged and off-grid spots. It uses VoIP yet works with existing cell phones. It has pedigreed founders. Best of all, it is part of the sex, drugs and art collectively known as Burning Man. Where do you want me to begin?
  • Skype launches Skype Connect for businesses

    Posted August 30, 2010 - 8:32 pm

    Skype has launched a Session Initiation Protocol-based voice service for businesses that integrates free and low-cost calling into corporate IP PBXs, providing an opportunity to add voice features to corporate Web sites and to cut back on some phone expenses.
  • Why Cisco Wants to Purchase Skype

    Posted August 30, 2010 - 1:54 pm

    Cisco is reportedly eyeing a purchase of Skype before the leading PC-based VoIP (voice over IP) company goes public. A Skype acquisition could either give Cisco a strategic advantage against its competitors, or perhaps make Cisco a more attractive target for larger potential suitors.
  • Pros and Cons of Skype IPO

    Posted August 9, 2010 - 4:17 pm

    Skype is planning a $100 million initial public offering (IPO) less than a year after spinning off from eBay and being acquired by private investors. The prospectus for the planned IPO illustrates that Skype is maturing, but that maturity may come at the expense of what made Skype what it is today.
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