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  • ShorTel goes big in hosted VoIP: A Q&A with CEO Blackmore

    Posted October 2, 2012 - 3:45 pm

    ShoreTel, which made its mark in IP telephony by simplifying unified communications and reducing total cost of ownership, recently broke into the hosted VoIP business with the acquisition of M5. Network World Editor in Chief John Dix caught up with ShoreTel CEO Peter Blackmore to find out how integration of that company is going and where he is taking the company.
  • VoIP buying guide for small business

    Posted August 15, 2012 - 10:03 am

    The cord-cutting movement isn't limited to consumer cable and Netflix. As Voice over Internet Protocol communication matures and as high-speed Internet becomes cheap and ubiquitous, an increasing number of businesses are ditching conventional landlines and jumping to VoIP.
  • IP voice security: are you susceptible or strong?

    Posted May 9, 2012 - 8:54 pm

    Undoubtedly, corporations are realising the benefits of IP voice systems. Voice over internet protocol (VoIP) can bring substantial cost savings and productivity enhancements to a business by transforming its circuit-switched networks to IP packet switching networks and running voice and data applications over a single infrastructure. However, businesses need to be aware that there are potential risks involved, they need to take some necessary steps to protect their interests.
  • How switching to VoIP can save you money

    Posted May 1, 2012 - 2:25 pm

    You probably can't turn a corner in the office without hearing about Voice over IP--a popular, cheap, and effective way to provide telephony to businesses. The premise is simple: Instead of using the existing telephone lines in your building, or having new ones installed, you push all of your voice, teleconferencing, and video traffic through the Internet.
  • What does Google want out of your Voice?

    Posted March 23, 2012 - 11:03 am

    Why is managing every single phone call for you so attractive to Google? There’s a cynical guess, a reasonable line you can draw through their previous voice-based initiatives, and then there’s just a question mark the size of a server farm.
  • Vox.io radically simplifies mobile VoIP

    Posted March 13, 2012 - 7:09 am

    At one of the startup showcase panels at SXSW, I discovered Vox.io, a real-time communication app that makes connecting with people by voice or video simpler than I've seen in any other service. Since I'm always looking for apps that might seriously disrupt the cellular calling juggernaut of the big wireless companies, I was interested.
  • Going VoIP-only: Do you still need cellular voice service?

    Posted November 12, 2011 - 8:46 am

    These days, smartphones with speedy Web connectivity are easy to find, so consumers should be able to get by with just a roomy data plan, dumping voice service in favor of VoIP. But is that practical? To see how feasible cutting voice service is, I decided to go VoIP-only for a week, on the new T-Mobile/Walmart prepaid plan that offers 5GB of 4G data on T-Mobile's HSPA+ 14.4 network for a measly $30 per month.
  • 9 hot IT skills for 2012

    Posted September 26, 2011 - 10:19 am

    IT hiring ticks up for the third straight year, and IT pros with programming and project management skills will be first in line for jobs.
  • Defcon: VoIP makes a good platform for controlling botnets

    Posted August 9, 2011 - 5:49 pm

    Botnets and their masters can communicate with each other by calling into the same VoIP conference call and swapping data using touch tones, researchers demonstrated at Defcon.
  • Skype relaunches Android app after flaws found in original

    Posted July 5, 2011 - 10:37 am

    Skype has launched an update to its video calling app for Android devices only months after a security flaw was discovered in an earlier version of the application.
  • Microsoft seeks patent for spy tech for Skype

    Posted June 28, 2011 - 5:28 pm

    A newly patented Microsoft technology called Legal Intercept would allow the company to secretly intercept, monitor and record Skype calls. Privacy advocates are concerned.
  • Skype executives depart after Microsoft buyout

    Posted June 20, 2011 - 8:08 am

    Eight Skype executives have departed the company following Microsoft's $8.5 billion buyout in May, a Skype spokeswoman confirmed on Monday.
  • Microsoft, Skype deal gets U.S. clearance

    Posted June 20, 2011 - 12:17 am

    Microsoft has received clearance from U.S. antitrust regulators for its proposed purchase of Internet telephony company Skype.
  • Comcast's Skype TV calling could be a hit

    Posted June 14, 2011 - 6:16 pm

    Comcast subscribers will soon have the option to place video calls through their television, thanks to a partnership with VoIP provider Skype announced on Tuesday. Customers will need additional equipment to use the new feature.
  • Beware of Skype voice spam

    Posted June 3, 2011 - 1:01 pm

    My Skype line rang the other day. The caller was listed simply as “Online Help.” Curious, I picked up the line.
  • 5 Skype alternatives for Linux users

    Posted May 19, 2011 - 2:09 pm

    Linux desktop users have always had a, shall we say, difficult relationship with Skype even before Microsoft bought it, so there's always been plenty of Linux VoIP alternatives. Here are 5 free, as in "free beer," programs that are worth a closer look.
  • Enterprise note to Microsoft: Please make Skype easier to manage!

    Posted May 13, 2011 - 11:52 am

    Skype voice and video has tended to trigger IT security angst, and now that Microsoft has bought Skype, some observers are voicing hope that the service will be improved to help it be better managed in an enterprise setting.
  • Microsoft's Skype acquisition may impact Linux users

    Posted May 9, 2011 - 11:59 pm

    Microsoft is picking up Skype for around $8 billion. If true, it means big changes for Microsoft's place in the cloud and mobile markets... and probably the end of the road for Skype for Linux.
  • Google-Skype deal could create communications powerhouse

    Posted May 5, 2011 - 6:15 pm

    A Reuters article suggests that both Facebook and Google are in the running for some sort of joint venture with consumer voice-over IP (VoIP) giant Skype. While the promise of reaching Facebook's millions of users must be compelling to Skype, a tie-up with Google could bear real fruit for both organizations, especially in the small business world.
  • Cisco finds way to improve switch revenue: kill the Flip videocam

    Posted April 12, 2011 - 1:32 pm

    Cisco has five major product lines and 30 peripheral businesses. A drop in switching forced it to refocus on its most lucrative businesses.
  • Cisco VoIP network ousted for ShoreTel in Wisconsin school district

    Posted April 11, 2011 - 4:47 pm

    A combination of costs savings and features plus a need to refresh the network infrastructure in general drove a Wisconsin school district to abandon its Cisco VoIP and data network for one driven by ShoreTel and HP.
  • VoIP migration leads to savings, worker mobility

    Posted April 7, 2011 - 9:54 am

    The telephone switchboard and landline desk phone may not be dead, but they are becoming relics of the past along with office ashtrays and typewriters.
  • NetScout to buy Psytechnics to better probe networks

    Posted March 29, 2011 - 7:57 pm

    NetScout Systems plans to buy Psytechnics, a small developer of service management software for unified communications, for an undisclosed sum.
  • Is VOIP Secure?

    Posted March 14, 2011 - 10:58 am

    Can people eavesdrop on Voice Over Internet Protocol (VOIP) phone calls? Yes, they can. But that's true with cell phones and old-fashioned landlines, as well.
  • Implementing Microsoft Lync: Lessons learned killing PBX

    Posted March 9, 2011 - 12:05 pm

    When Marquette University started construction on three campus buildings a year and a half ago, the IT department saw it as a good time to deploy VoIP (Voice over IP) from the ground up.
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