White Papers

FEATURED WHITE PAPER

Convergence: Aligning Competing Interests While Optimizing the Service Chain in the Transportation Sector

Sponsor:
ClickSoftware

Topic:
Application Management, IT Management

The three steps to service chain optimization are Forecasting, Planning and Scheduling. Forecasting involves estimating future demand for your services. Planning translates your forecast into equipment and staff requirements.
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WHITE PAPER

Nine Common Mistakes to Avoid when Selecting and Deploying a Mobile Solution

Sponsor:
ClickSoftware

Topic:
Mobile & Wireless, Virtualization

Selecting and deploying a mobile solution is complex and brings many challenges and considerations. This business paper discusses 9 Tips to avoid these mistakes.
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WHITE PAPER

Key Metrics for Measuring Your Field Service Business

Sponsor:
ClickSoftware

Topic:
Application Management, Business

This paper will present a unique and powerful method for identifying and monitoring field service metrics and reveal how to use data to expose the real story behind your operations.
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