White Papers

  • FEATURED WHITE PAPER

    ITSM Innovation - Finally!

    Topic:
    Business, IT Management

    IT Service Management tools have seen very little innovation in the last several years as established vendors have focused their R&D efforts elsewhere.

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  • WHITE PAPER

    Is Your Service Desk Falling Behind?

    Topic:
    Business, IT Management

    Read this use case document to understand how social IT collaboration can breathe new life into your existing service desk or ITSM installation without the need to replace it.

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  • WHITE PAPER

    Accurately Demonstrate Compliance With Far Less Effort

    Topic:
    IT Management, Security

    Demonstrating compliance with policies is a chore for any IT operations organization and often seen as a distraction from the "real work" needed to keep IT services up and running.

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  • WHITE PAPER

    Reduce MTTR Through Improved Collaboration

    Topic:
    IT Management, Unified Communications

    Recent industry survey data from Forrester Research and the itSMF report that IT organizations have made little progress in improving this measure despite its importance to the overall perception of IT operations.

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  • WHITE PAPER

    Understand and React to Policies Assigned to Your Assets

    Topic:
    Business, IT Management

    Read this use case document to understand how social knowledge collaboration techniques can help you to easily assign and track the policies that govern your assets to avoid out of compliance situations.

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  • WHITE PAPER

    Improving Change Management Through Collaboration

    Topic:
    Business, IT Management

    Read this use case document to explore a real-world example of how social knowledge collaboration improves the accuracy and speed of change planning.

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