http://www.itworld.com/whitepaper/%2A/%2A xx http://www.itworld.com/server-and-data-center/83779/faster-cheaper-and-easier-maintain This paper will explore the performance characteristics, energy demands and maintenance requirements of today's new, energy-efficient servers, and their potential impact on cost-containment strategies such as refresh-cycle adjustment. Download the whole report! Business intelligence IT management/strategy Server and data center energy-efficient HP servers Thu, 05 Nov 2009 16:46:56 -0500 jmcguirk 83779 at http://www.itworld.com http://www.itworld.com/business-intelligence/83383/improving-customer-retention-and-satisfaction It is 5 times more expensive to acquire a new customer than to retain an old one. This Ziff Davis white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:59:51 -0500 jmcguirk 83383 at http://www.itworld.com http://www.itworld.com/business-intelligence/83382/applying-remote-support-technology-maximum-impact Remote-support technology is a powerful tool for support delivery. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:57:19 -0500 jmcguirk 83382 at http://www.itworld.com http://www.itworld.com/business-intelligence/83381/supporting-employees-anytime-anywhere New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:54:07 -0500 jmcguirk 83381 at http://www.itworld.com http://www.itworld.com/networking/83380/people-processes-technology-creating-a-winning-formula-customer-support You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:50:51 -0500 jmcguirk 83380 at http://www.itworld.com http://www.itworld.com/business-intelligence/83379/streamline-your-business-innovative-tools Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent; improving productivity by 10 percent and increasing revenue by $1 million. Continue reading. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:46:34 -0500 jmcguirk 83379 at http://www.itworld.com http://www.itworld.com/business-intelligence/83378/measuring-business-impact-support Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured. This ServiceXRG White Paper explores the importance of quantifying the impact of support on your business. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:41:02 -0500 jmcguirk 83378 at http://www.itworld.com http://www.itworld.com/business-intelligence/82058/hp-elitebook-and-intel-vpro-technology-rx-healthcare-mobility HP's EliteBook business notebook portfolio is exactly what the doctor ordered for healthcare and other mobility-seeking environments. To continue reading download this white paper, sponsored by HP. Business intelligence IT management/strategy business intelligence HP IT management Thu, 22 Oct 2009 16:12:47 -0400 jmcguirk 82058 at http://www.itworld.com http://www.itworld.com/storage/81814/reducing-storage-costs-and-complexity-emc-clariion-ax4 This white paper explains why shared storage systems are a better alternative to direct-attached storage, and how AX4 lowers total cost of ownership while simplifying storage management. Business Small business Storage clariion ax4 EMC SMB storage Wed, 21 Oct 2009 11:40:54 -0400 jmcguirk 81814 at http://www.itworld.com http://www.itworld.com/server-and-data-center/81805/idc-research-report-business-value-consolidating-energy-efficient-serve Most organizations faced with budget challenges put off capital expenditures (capex) and seek alternatives, such as extending server life cycles and extending software licenses. This paper demonstrates that such a buy and hold strategy actually adds costs to the datacenter. Continue to read the full report from IDC. Business intelligence Green IT IT management/strategy Server and data center data centers HP IT management Wed, 21 Oct 2009 11:15:44 -0400 jmcguirk 81805 at http://www.itworld.com