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Faster, Cheaper and Easier to Maintain
Sponsor: HP
This paper will explore the performance characteristics, energy demands and maintenance requirements of today's new, energy-efficient servers, and their potential impact on cost-containment strategies such as refresh-cycle adjustment. Download the whole report!
Improving Customer Retention and Satisfaction
Sponsor: Citrix GoToAssist
It is 5 times more expensive to acquire a new customer than to retain an old one. This Ziff Davis white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction.
Applying Remote Support Technology for Maximum Impact
Sponsor: Citrix GoToAssist
Remote-support technology is a powerful tool for support delivery. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.
Supporting Employees Anytime, Anywhere
Sponsor: Citrix GoToAssist
New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology.
People + Processes + Technology: Creating a Winning Formula for Customer Support
Sponsor: Citrix GoToAssist
You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.
Streamline Your Business with Innovative Tools
Sponsor: Citrix GoToAssist
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent; improving productivity by 10 percent and increasing revenue by $1 million. Continue reading.
Measuring the Business Impact of Support
Sponsor: Citrix GoToAssist
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured. This ServiceXRG White Paper explores the importance of quantifying the impact of support on your business.
HP EliteBook and Intel® vPro™ Technology: Rx for Healthcare Mobility
Sponsor: HP
HP's EliteBook business notebook portfolio is exactly what the doctor ordered for healthcare and other mobility-seeking environments. To continue reading download this white paper, sponsored by HP.
IDC Research Report: The Business Value of Consolidating on Energy-Efficient Servers
Sponsor: HP
Most organizations faced with budget challenges put off capital expenditures (capex) and seek alternatives, such as extending server life cycles and extending software licenses. This paper demonstrates that such a buy and hold strategy actually adds costs to the datacenter. Continue to read the full report from IDC.
HP Technology Guide for Scalable Business Solutions
Sponsor: HP
This guide features HP's latest industry leading technologies - products designed to help you build and maintain an infrastructure that delivers the performance you need to drive your best business and make every dollar count. Download the full guide now, compliments of HP.
