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Improving Customer Retention and Satisfaction
Sponsor: Citrix GoToAssist
It is 5 times more expensive to acquire a new customer than to retain an old one. This Ziff Davis white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction.
Applying Remote Support Technology for Maximum Impact
Sponsor: Citrix GoToAssist
Remote-support technology is a powerful tool for support delivery. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.
Supporting Employees Anytime, Anywhere
Sponsor: Citrix GoToAssist
New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology.
People + Processes + Technology: Creating a Winning Formula for Customer Support
Sponsor: Citrix GoToAssist
You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.
Streamline Your Business with Innovative Tools
Sponsor: Citrix GoToAssist
Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent; improving productivity by 10 percent and increasing revenue by $1 million. Continue reading.
Measuring the Business Impact of Support
Sponsor: Citrix GoToAssist
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured. This ServiceXRG White Paper explores the importance of quantifying the impact of support on your business.
Do more with less thru Netcool?
Sponsor: IBM
Learn how IBM Tivoli® Netcool® solutions can help service providers streamline their operations, improve responsiveness and reduce costs.
IDC report: Profitability and OSS Support: A Return on Investment Analysis of IBM Tivoli Netcool
Sponsor: IBM
IDC studied 14 mobile and fixed-line service providers that implemented Tivoli® Netcool® and found that IBM Tivoli Netcool can help in big ways.
PC Users Speak, and Lenovo Listens
Sponsor: Lenovo
Where do your fingers fly? Where do your cracker crumbs fall? Can the Dubai office (or Grandma) hear you over your typing? Lenovo knows the pulse of the PC user, and put that knowledge to work designing the latest T Series offering.
Present at the birth: How Lenovo created the “Super-T”
Sponsor: Lenovo
Marketers know what they’d like to sell. Engineers know what they’d like to build. Sometimes it all comes together – and you get a breakthrough product like the new ThinkPad T400s. Take a behind-the-scenes look at the creation of the new powerhouse.
