http://www.itworld.com/whitepaper/%2A/44 xx http://www.itworld.com/business/84422/business-critical-benefits-workload-automation-solutions To be competitive in tomorrow’s IT landscape, enterprises must advance to WLA. Learn why! Business Development Hardware IT management/strategy Networking ASG ITworld WLA Workload Automation Solutions Wed, 11 Nov 2009 14:40:48 -0500 kalbanese 84422 at http://www.itworld.com http://www.itworld.com/networking/84363/doing-more-less-automating-it-services-your-midsize-business This whitepaper will serve as an invaluable reference tool for IT professionals who want to ensure their success with an automation solution that fully meets the needs of their midsize business – without breaking the bank. Learn how to address the “big four” pain points for IT managers, the perils of point solutions, the power of services automation , questions to ask before choosing an IT automation solution, key requirements of an IT automation solution, and how to optimize your IT infrastructure. IT management/strategy Networking infrastructure ITworld n-able technologies networking software Wed, 11 Nov 2009 10:15:26 -0500 kcanning 84363 at http://www.itworld.com http://www.itworld.com/business-intelligence/83383/improving-customer-retention-and-satisfaction It is 5 times more expensive to acquire a new customer than to retain an old one. This Ziff Davis white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:59:51 -0500 jmcguirk 83383 at http://www.itworld.com http://www.itworld.com/business-intelligence/83382/applying-remote-support-technology-maximum-impact Remote-support technology is a powerful tool for support delivery. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:57:19 -0500 jmcguirk 83382 at http://www.itworld.com http://www.itworld.com/business-intelligence/83381/supporting-employees-anytime-anywhere New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:54:07 -0500 jmcguirk 83381 at http://www.itworld.com http://www.itworld.com/networking/83380/people-processes-technology-creating-a-winning-formula-customer-support You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:50:51 -0500 jmcguirk 83380 at http://www.itworld.com http://www.itworld.com/business-intelligence/83379/streamline-your-business-innovative-tools Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent; improving productivity by 10 percent and increasing revenue by $1 million. Continue reading. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:46:34 -0500 jmcguirk 83379 at http://www.itworld.com http://www.itworld.com/business-intelligence/83378/measuring-business-impact-support Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured. This ServiceXRG White Paper explores the importance of quantifying the impact of support on your business. Business intelligence IT management/strategy Networking applications BI networking Tue, 03 Nov 2009 12:41:02 -0500 jmcguirk 83378 at http://www.itworld.com http://www.itworld.com/hardware/81625/do-more-less-thru-netcool Learn how IBM Tivoli® Netcool® solutions can help service providers streamline their operations, improve responsiveness and reduce costs. Business Business intelligence Hardware IT management/strategy Networking hardware IBM Netcool ITworld tools Tue, 20 Oct 2009 10:08:01 -0400 kalbanese 81625 at http://www.itworld.com http://www.itworld.com/it-managementstrategy/81623/idc-report-profitability-and-oss-support-return-investment-analysis-ibm- IDC studied 14 mobile and fixed-line service providers that implemented Tivoli® Netcool® and found that IBM Tivoli Netcool can help in big ways. Business Business intelligence Green IT IT management/strategy Networking Server and data center Small business Tech & society IBM IDC Report ROI Tue, 20 Oct 2009 10:05:02 -0400 kalbanese 81623 at http://www.itworld.com