HP tweaks Windows 8 downgrade policy

Now says 'we may not' have Windows 7 drivers for consumers' new PCs that come with Windows 8 pre-installed

By , Computerworld |  Windows, HP, windows 8

The company retained its warning that if customers downgraded to Windows 7 and reached out to HP for support, they may have to restore the original Windows 8 OS to get help from the company.

Both revised statements made a point to say, "Yes, customers can downgrade to Windows 7."

That was never in dispute: Users always could downgrade, assuming they had the appropriate license -- Windows 8 Pro -- and media for Windows 7 Professional or Vista Business. The question was whether their machines would work after a downgrade. That remained unanswered.

HP also explicitly told customers that downgrading did not void their new machine's warranty, something it had not noted before. "Customers who are able to and choose to downgrade their HP Windows-8 compatible products to Windows 7 will remain protected by HP product warranties," the newest of the two revisions said.

Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld. Follow Gregg on Twitter at @gkeizer, on Google+ or subscribe to Gregg's RSS feed. His email address is gkeizer@computerworld.com.

See more by Gregg Keizer on Computerworld.com.

Read more about windows in Computerworld's Windows Topic Center.


Originally published on Computerworld |  Click here to read the original story.
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