Sarah K. White

Senior Writer

Sarah White is a senior writer for CIO.com, covering IT governance, hiring & staffing, and IT jobs.

What is TQM? A company-wide strategy for customer satisfaction

What is Kanban? Workflow management simplified

What is Kanban? Workflow management simplified

Kanban helps organizations focus on specific tasks until completion. This simple workflow management system is an effective method for fostering collaboration and productivity.

IT asset management (ITAM): A centralized approach to managing IT systems and assets

IT asset management (ITAM): A centralized approach to managing IT systems and assets

Companies rely on a wide range of technology for day-to-day business. A strong ITAM strategy will help you oversee and optimize the full lifecycle of each individual piece.

What is process improvement? A business methodology for efficiency and productivity

What is process improvement? A business methodology for efficiency and productivity

A broken business process can cost your business time and money. But pinpointing exactly where a process breaks down — and where it can be improved — isn’t an exact science.

What is ITSM? Managing IT to serve business needs

What is ITSM? Managing IT to serve business needs

IT service management (ITSM) is a set of policies, processes and procedures that helps businesses build structure around the lifecycle of IT services, from creation to management and upkeep.

15 leadership certificate programs to boost your career

15 leadership certificate programs to boost your career

Leadership training can help you hone the skills necessary to succeed in high-level positions. These in-person and online certificate programs can help you develop the optimal leadership qualities for your organization and career.

What is Kaizen? A business strategy focused on improvement

What is Kaizen? A business strategy focused on improvement

Kaizen offers a more holistic approach than most IT frameworks in that it aims to improve everything in your organization from people to processes to products.

7 IT salary and hiring trends for 2019

7 IT salary and hiring trends for 2019

The IT industry continues to face a talent shortage, but businesses are getting creative to fill the necessary skills gaps for successful digital transformation.

What is Lean Six Sigma? Blending methodologies to reduce waste and improve efficiency

What is Lean Six Sigma? Blending methodologies to reduce waste and improve efficiency

Lean and Six Sigma are the perfect pair when it comes to improving customer value by reducing waste, boosting productivity and reducing defects and variations in products and services.

What is vendor management? The key to productive vendor partnerships

What is vendor management? The key to productive vendor partnerships

Vendor management helps organizations take third-party vendor relationships from a passive business transaction to a proactive collaborative partnership.

15 best data science bootcamps for boosting your career

15 best data science bootcamps for boosting your career

Whether you’re a recent grad, seasoned IT pro or someone looking to make a career change, these bootcamps will set you on the right path for a career in data science.

What is a business relationship manager? A key role for bridging the business-IT divide

What is a business relationship manager? A key role for bridging the business-IT divide

Business relationship managers help integrate IT into the organization by fostering inter-departmental communication and collaboration in service of business goals.

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