Stephanie Overby

Stephanie Overby is a regular contributor to CIO.com and CIO magazine. Disclosure: She also writes for Hewlett-Packard's marketing website TechBeacon.

Slow growth ahead for IT outsourcing

Slow growth ahead for IT outsourcing

Political uncertainty, digital disruption, and continued competition could significantly slow IT services growth over the next three years.

RPA proving its transformational value at Deutsche Bank

RPA proving its transformational value at Deutsche Bank

Robotic process automation has improved productivity and quality at Deutsche Bank. Robots are intended to augment the bank’s workforce, making employees happier and more efficient.

Robotic process automation makes nearshore outsourcing more attractive

Robotic process automation makes nearshore outsourcing more attractive

In the future, IT outsourcing success will be based not on the geographic delivery model, but on the capability to leverage digital labor.

Attorneys predict a demanding year for IT outsourcing customers

Attorneys predict a demanding year for IT outsourcing customers

Global politics, data demands and rapidly advancing technology needs will make 2017 a time of critical decision-making for IT leaders.

IT service providers prepare for potential H-1B visa changes

IT service providers prepare for potential H-1B visa changes

Indian providers prepare for possible H-1B visa reforms that could increase onshore costs by 20 percent for IT outsourcing companies who depend on the temporary worker visa program.

Digital disrupts traditional outsourcing market in 2016

Digital disrupts traditional outsourcing market in 2016

The value of traditional outsourcing engagements have fallen to levels not seen since the recession, but as-a-service arrangements continue to grow.

11 ways to address RPA and AI in IT outsourcing contracts

11 ways to address RPA and AI in IT outsourcing contracts

IT service providers are increasingly using robotic process automation and artificial intelligence capabilities, but their customers may not be reaping the full benefits.

IT service providers increase investment in onshore locations

IT service providers increase investment in onshore locations

A number of factors are driving leading global IT and business process outsourcing providers to open more onshore than offshore locations.

Outsourcing trends to watch in 2017

Outsourcing trends to watch in 2017

Here are 10 predictions for the year ahead in IT outsourcing.

New accounting standards change the rules of IT leasing

New accounting standards change the rules of IT leasing

New reporting rules could make IT equipment leasing less attractive, but lessors may be more amenable to meet client demands or offer new value-added services to win over customers.

Grading our 2016 IT outsourcing predictions

Grading our 2016 IT outsourcing predictions

We predicted this was the year that security and integration challenges would become key considerations, companies would embrace robotic process automation and offshore captive models, and the IT outsourcing contracting process would...

Building a business case for offshore robotic process automation

Building a business case for offshore robotic process automation

Dwindling labor cost savings offshore are leading many captive centers to implement new robotic process automation.

Major IT outsourcing acquisition will have mixed impact

Major IT outsourcing acquisition will have mixed impact

Information Service Group’s purchase of competitor Alsbridge creates a larger, more well-rounded outsourcing advisory, but will also reduce competitive pricing leverage for clients.

Trump presidency could sound death knell for offshore outsourcing

Trump presidency could sound death knell for offshore outsourcing

U.S.-based offshore outsourcing customers should prepare for the effects of a Trump presidency on their IT services deals.

6 ways to add cybersecurity protections to outsourcing deals

6 ways to add cybersecurity protections to outsourcing deals

There is growing concern about how third-party IT services providers are protecting corporate data. Here are six ways IT leaders can better negotiate cybersecurity and data privacy issues.

Robotic process automation is killer app for cognitive computing

Robotic process automation is killer app for cognitive computing

Cognitive capabilities could supercharge RPA efforts automating tasks that once required the judgment and perception of humans. But implementing these systems is not as simple as it sounds.

Cloud services lift IT outsourcing market higher than expected

Cloud services lift IT outsourcing market higher than expected

The global IT and business services industry had its strongest third quarter to date, bolstered by the record-high value in the as-a-service segment of the market.

How blockchain can benefit IT outsourcing providers

How blockchain can benefit IT outsourcing providers

IBM and Bank of Tokyo say they’ve developed a smart contract prototype to manage their IT services engagement on a blockchain. Here’s why IT outsourcing deals may be a low-risk proving ground for multiparty blockchain applications.

4 ways Cognizant customers can protect themselves amid corruption probe

4 ways Cognizant customers can protect themselves amid corruption probe

Customer of offshore outsourcing provider Cognizant should be diligent in response to the abrupt departure of the company’s president and revelations of an ongoing corruption probe.

Why automation doubles IT outsourcing cost savings

Why automation doubles IT outsourcing cost savings

New research analyzes automation’s impact on the IT outsourcing market, revealing double-digit productivity improvements and specific cost reductions between 14 percent and 28 percent.

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