ITSM

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What is an automation engineer? A growing role to address IT automation

Companies are starting to automate business, IT and development processes, and they’re looking for IT automation engineers to help develop, test and implement automation technology.

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ServiceNow certification guide: Mastering ITSM

ServiceNow offers technical management support to large IT operations, with a focus on the help desk and ITSM. Its three certification paths will help validate your skills with this rising IT platform.

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10 must-have skills for ITSM pros

If you work in IT service management, these are the 10 skills you’ll need in order to be successful in the years ahead.

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