Unified Communications

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Amazon's Echo Show could disrupt enterprise-class unified communications

Amazon is on the verge of disrupting the enterprise videoconferencing and unified communications markets dominated by Cisco and Avaya.

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BlueJeans teams with Dolby for teleconference audio clarity

BlueJeans customers will be getting improved call quality, thanks to a new partnership the company unveiled Tuesday. Dolby is working with the videoconferencing company to improve call clarity for people using its service.

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Microsoft Teams readies for battle in highly contested collaboration space

Microsoft's recent release Teams, a chat-based collaboration app, is counting on it's tight integration with Office 365 to succeed in a crowded collaboration space.

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'Meet' Google's new videoconferencing service for the enterprise

Google appears to have accidentally revealed its new group videoconferencing service for businesses on Tuesday, a week before a big user conference.

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Unified communications firm Fuze hires well-traveled CEO to lead it to IPO promised land

Fuze, the Cambridge, Mass., unified communications-as-a-service company that recently scored an additional $104 million in funding, has named tech industry veteran Colin Doherty as its CEO.

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Amazon Chime goes after WebEx, Skype for Business and more

On Monday, AWS announced the launch of Amazon Chime, a new service that’s designed to compete with the likes of WebEx, Skype for Business and GoToMeeting. It’s a powerful swing at some very entrenched enterprise software players by...

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Common security mistakes in collaboration tools

Collaboration tools have become all the rage, but has your IT department closed all security gaps.

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5 steps to ensure success when migrating unified communications to the cloud

It’s hard enough to control the performance of your internal network; guaranteeing the performance of the ISP and public Internet is another matter entirely

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Nyansa gets really, really detailed about user application experience

Network analytics services vendor Nyansa has upgraded its offering to enable more granular and actionable user application performance, including across unified communications, software-as-a-service and customer business programs.

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Level 3 blames huge network outage on human error

Level 3 Communications has cited a "configuration error" as the root cause of its nationwide network outage on Tuesday.

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Level 3 acknowledges network outage

Social networks exploded Tuesday morning with customer inquiries and complaints because of a Level 3 Communications network outage across the United States.

Evaluating customer engagement cloud solutions: Key questions to ask

How to reveal the critical architectural differences in today’s cloud solutions

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Why you need to rethink your internal communication strategy

While communicating with customers, vendors and end-users is certainly key to business success, your internal communication strategy is just as critical. Here's how to boost your signal.

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HipChat beats Slack to the punch with group video calling

It just became easier for HipChat customers to get some face time with each another whenever they want it. The company launched new group video calling functionality on Thursday that lets up to 10 other people share a virtual...

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